Mastering Your “Mingle-ability”

How To Improve Your Networking Skills

In a rapidly expanding global economy, executives on all levels need to distinguish themselves from the competition. This seminar provides the tools that give you an advantage in situations where business may be promoted or conducted.

You will learn and put into action:

• Establishing a Professional Presence
• How to Make an Entrance
• How to Gracefully End a Conversation
• Handshaking – The Ultimate Greeting
• Small Talk and Mastering the Art of Conversation
• Introducing Yourself and Others
• Remembering Names
• Networking Do’s and Don’ts

Top Notch Customer Service Strategies

How to Improve Customer Service and Develop Customer Loyalty

Customer Service is the responsibility of every employee in an organization. It costs five times more to gain a new customer than it does to keep an existing one.

It costs sixteen times more to get a new customer to the same level of profitability. To remain in the market you must provide exceptional customer service and build lasting relationships with your customers.

TOP NOTCH Customer Service will teach you how to separate your organization from the pack and charge ahead of your competition by developing customer loyalty.

You will learn and put into action:

• How To Establish Customer Service Goals
• How To Build Customer Relationships
• Five Basic Customer Service Needs
• How To Satisfy Existing Customers
• How To Give Value Added Service
• Anticipating Customers Needs
• Telephone Courtesy and Customer Service
• Using Team Work in Customer Service